Intermittent push notifications not working
Hello all, We're having an issue with our hosted instance, version 18.0 Update 8 (Build 749). Push notifications, on both IOS and Android devices stop working during the day. We're behind an SBC, with...
View ArticleAlternative Configuration Option
There are a number of times when client only has their mobile device available to them, is there a way of configuring the app without using the QR code solution, its hard to take a photo of the QR code...
View ArticleiOS Beta
Hello all, Can someone tell me how to get the beta for H264 testing. I installed TestFlight but only see another companies app in there, not sure if I should be doing something else??
View Article[Bug] From 4G to WiFi
Hi, I ran some tests with Android and iOS devices. Goal was to maintain a running call, moving from WiFi coverage to 4G coverage, and from 4G coverage to WiFi coverage. Things that happen very...
View Article3CX mobile app not picking up iPhone contacts
Hello, I have noticed the following and a customer has also complained about it. When my 3CX DDI number is called and it rings on the iPhone 3CX app, the caller's number and name stored in my iPhone...
View ArticleApp Issues with iPhone SE?
I have a user who has a XR and has no issues but a user with a SE When she power cycles her SE and gets a call on the 3CX app it will ring once then go back to her lock screen. Once she unlocks her...
View Articleiphone not ringing
no iphone ring appear on iphone and this what i find on event ailed to send APNS PUSH to device iPhone14,2iPhone(Ext.241). Internal exception occured: The request was canceled due to the configured...
View ArticleAPNS problems every hour for 2-3 minutes
Good afternoon. We are facing a situation where we periodically stop receiving PUSH notifications about calls on iOS devices. The problem appears approximately every hour for 2-3 minutes. All servers...
View ArticleIOS 18.6.4.690 transfer screen not showing internal extensions
Hi, Just noticed with the latest IOS update when you go to transfer a call the 'transfer to' screen defaults to the contacts rather than internal extensions like before. Is there a way this can be...
View Articlebusy tone at hangup
Using 3cx app 18.6.4.690 on iphone When on a call, after the person on the other end hangs up, i get busy signal until I end the call.
View ArticleBadge Alert Won't go away on Transferred SMS chats
Hello there, When a User transfers an SMS chat to another extension the badge number stays active and shows as an alert. Seems to occur on transfers larger 31 total messages. On smaller transfers it...
View ArticleCall Recording Inbound/Outbound locations?
I've been looking for where I can find the call recordings in the iOS app, when making or receiving calls. The option is there on the dialer, and seems to function, but looking for the recording yields...
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How to Display Caller ID Name Information in iOS 3CX App Voicemail
Hi, We just noticed that in the 3CX iOS app, the voicemail does not show the caller ID. We tested it as well on an Android phone, and it shows the caller ID correctly. Is there a way to enable caller...
View ArticleInvite to put a call on hold is being rejected by server
I'm trying to debug why my request to put the call on hold is being rejected by the server, would anyone be able to see why it's being reject from these logs? Invitation log: 10/24/2023 10:46:37 AM -...
View ArticleSolved my APNS issues
Customer complaining about iOS app extensions NOT ringing on incoming calls. After doing a bunch of testing I noticed that my 3CX server hosted at Digital Ocean did NOT have the issue, while the ones...
View ArticleMissing Dialpad when transferring
Good Morning, I don't know if this just started on not as i use android but I am noticing that on the iphone the Dialpad is missing when transferring. This is not the case on the android. Anyone else...
View ArticleMultiple Lines on 3CX App
I've noticed that I can add multiple extensions to the 3CX IOS App, but only two at a time will ever register and receive calls - is this by design or is there a way to allow more extensions to work...
View ArticleLog in/out from specific queues
Would it be possible for an agent to log in/out of specific queues from all apps? For now, I only see it possible in the webclient using: Panel / choose Q / log in/out. If an agent are a part of ex. 5...
View ArticleCall quality and dropped calls with phone apps
Hey everyone. My users have recently complained about call quality with their phone apps (most are iPhone), and also with dropping calls. Is there a checklist of best practices for the mobile devices...
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